We ask that you give at least 24 hours’ notice if you need to cancel or reschedule an appointment, exercise class or hydrotherapy session. This lets us offer the time to another patient who needs care.
- Cancellations with less than 24 hours’ notice are charged 50% of the appointment or class fee.
- Appointments and classes missed without notice are charged the full fee.
We understand that unexpected things happen. However, these fees apply whatever the reason, because a late cancellation means another patient misses out on that time.
To cancel or reschedule, call us on (07) 3148 4417 (available 24/7) or manage your booking online through Quicka Health.
Thank you for respecting our clinicians’ time and helping us care for all our patients.