We know that sometimes plans change, and clients need to cancel or reschedule an appointment.We ask that you contact us as soon as possible, with a minimum of 24 hours’ notice before your scheduled appointment time.
This provides the practice with the opportunity to offer the spot to other clients who are waiting for an appointment.
Failure to notify the clinic of a cancellation or reschedule with more than 24 hours’ notice will result in a fee.
A fee totalling 50% of the scheduled appointment cost will be charged for a cancellation or reschedule without 24 hours’ notice.
This amount is payable before the clinic is able to make further appointments for the client.We understand that extenuating circumstances sometimes occur, and consideration will be given to these clients at the clinician’s discretion.